It can't go on – something has to change. You've gotten multiple complaints from employees describing how difficult it is to work with this individual. You've realized it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.

You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior "I’m very direct!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.

It’s one of the toughest tasks managers face.

Managing abrasive employee behavior is no easy task, and doing it poorly, or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do: (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it, and what can you do to handle unacceptable employee behavior calmly, confidently, and expertly?

Designed for managers and human resource professionals, this seminar will give you the tools to “take the bull by the horns” and experience yourself as a supportive manager instead of a misguided “matador.”

In this one-day seminar, you will:

  • Gain insight into the psychodynamics of why employees behave abrasively
  • Accurately differentiate between acceptable conflict and unacceptable behavior
  • Create a foundation of behavioral expectations for respectful conduct
  • Learn about the psychological forces that make intervention so challenging, including unconscious fears and predictable defense mechanisms
  • Learn how to intervene calmly and confidently with abrasive employees
  • Learn specific techniques for dealing with defensiveness such as denial, anger, withdrawal and counterattacks

We invite you to learn from Dr. Laura Crawshaw, Founder of The Boss Whispering Institute, in this one-day seminar on Managing Abrasive Behavior.



Laura Crawshaw, Ph.D., BCC founded the Executive Insight Development Group in 1994, and The Boss Whispering Institute in 2009. Executive Insight specializes in coaching abrasive leaders at all levels, and has served an international clientele of corporations over the past twenty years, including over 40 Fortune 500 companies. The Boss Whispering Institute is dedicated to research and training in the field of coaching abrasive leaders. Executive coach, author and researcher, Dr. Crawshaw speaks internationally and trains coaches, consultants, and conflict specialists worldwide.

Dr. Crawshaw authored Taming The Abrasive Manager: How to End Unnecessary Roughness in the Workplace (Jossey-Bass Management Series, 2007), and is a consultant to the United Nations. Read more about her research, publications, and background!

Boss Whispering: The Art and Practice of Coaching Abrasive Executives


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